Dear Customer, if you are dissatisfied with the services provided by us to you and you want to submit the complaint you are welcome to do it by:

  • Personally coming to our office located at: 17 Hanover Square, London, W1S 1BN, United Kingdom
  • By sending a letter to our address: 17 Hanover Square, London, W1S 1BN, United Kingdom
  • By sending us an e-mail:
  • By calling us: +442038654565

Please be informed that you need to provide:

a) for a legal entity the following must be indicated:

name of corporation;

registration number;

legal address;

Authorized Person’s data as prescribed in section b) below;

b) for a physical person or an Authorized Person the following must be indicated:

name and surname of the person;

declared address;

any contact information (like telephone number or e-mail);

position in relation to the legal entity (for Authorized persons only)

c) Set forth the main points of the Complaint and the description of the situation that arose the problem;

d) The demands of the Customer;

e) Any list of related documents attached to the Complaint;

f) The date and the place when and where Complaint was made;

g) Signature and the name and surname of signatory;

If the Complaint relates to a specific transaction which did not require an identification, a document proving this transaction should be added to the Complaint.

Please draw your attention to:

  • Once Clear Junction Limited received your complaint you will receive a prompt acknowledgement in writing within 2 business days.
  • Clear Junction Limited will provide you with the final response to your complaint not later than in 8 weeks time or will inform you about other date.